Job Title: Support Services Team Leader Salary: to £40k + benefits Department: Operations Role and Activities: * Establish, operate and manage an effective support operation including telephone support helpdesk, trouble ticketing system, on-line FAQs, secure customer & on-line information area and support forum. * To lead a team of dedicated support people providing appropriate levels of cover, input to engineering and product management, customer fault management, tracking and resolution. Location: Ipswich Skills/Experience (Essential): * A thorough knowledge of Unix (Linux) and Windows platforms coupled with experience in a wide range of routing and network technologies * At least 2 years in an IT Support management role and proven experience in providing face to face, telephone and on-line customer solutions. * Ability to define support processes, plan and report support trends and communicate effectively across a wide audience Skills/Experience (Desirable): * MCSE, Cisco, Red Hat or industry equivalent qualification * HTML Authoring Personal Skills * Well organised, pragmatic approach to working under pressure from customers. * Strong prioritization skills and ability to deliver results within a team * A strong sense of ownership of customer issues and willingness to achieve * Excellent telephone manner, customer biased with good written and oral communications. Additional Requirements: Will need clean driving licence and willingness to travel, possibly internationally, at short notice. Weekend and/or after hours working is a distinct possibility in this role if deploying to customer premises. Benefits: Excellent package including 25 days' annual leave (pro-rata); Share Options; Private Health Care; Income Protection, and pension. Regards Gavin Smith Recruitment Manager Best International Group plc Tel: 0121 335 9000 Fax: 0121 335 9090 Email: gsmith@best-international.com www.best-international.com **************************************************************************************** Official winners of the UK IT Recruitment Service of the Year Computing Awards for Excellence 2000 Official winners of the Network Recruitment Consultancy of the Year Networking Industry Awards 2001 Best International Group Plc Registered in England No. 3246014 London (Head Office) +44 (0)20 7300 9000 Bristol +44 (0)117 945 9000 Birmingham +44 (0)121 335 9000 Manchester +44 (0)161 942 9000 Scotland +44 (0)131 524 9000 This email is confidential and intended solely for the use of the individual to whom it is addressed. Any representations (contractual or otherwise), views or opinions presented are solely those of the author and do not necessarily represent those of Best International Group, or any of its group companies. If you are not the intended recipient be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please notify the sender. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. ****************************************************************************************