Re: [ALUG] Cli Case Management

Thanks everyone for all your suggestions. On Fri, Sep 17, 2010 at 11:06 AM, MJ Ray <mjr@phonecoop.coop> wrote:

Well, RT (request-tracker) *could* do all of those and I'm pretty sure that all functions can be accessed from the command line, but sometimes with a little work and perl scripting.

It's the first time I've looked at RT, but it does look good. I'm investigating whether or not I can (a) create hard copy document and even better (b) fill in PDF forms... Thanks for the pointer. Rich