Richard Parsons <richard.lee.parsons@gmail.com> asked for something:
1. Stores data about a case: [...] 2. Store documents for each case: [...] 2. Enable templating: [...] 3. Produce reports: [...]
Well, RT (request-tracker) *could* do all of those and I'm pretty sure that all functions can be accessed from the command line, but sometimes with a little work and perl scripting. There's probably quicker partial solutions like http://ditz.rubyforge.org/ (maybe doesn't do templating?) and I'm sure there are others around. Hope that helps, -- MJ Ray (slef), member of www.software.coop, a for-more-than-profit co-op. Webmaster, Debian Developer, Past Koha RM, statistician, former lecturer. In My Opinion Only: see http://mjr.towers.org.uk/email.html Available for hire for various work http://www.software.coop/products/